Terms of Service – MLOVA
1. Introduction
Welcome to MLOVA (“MLOVA”, “we”, “us”, or “our”).
These Terms of Service (“Terms”) govern your use of the MLOVA platform, including our website, applications, and related services (collectively, the “Services”).
By using Mlova, you agree to these Terms.
2. Nature of the Service
MLOVA is a Software-as-a-Service (SaaS) platform that enables businesses (such as salons, spas, and service providers) to:
Manage appointments and bookings
Manage sales and customers
Operate point-of-sale (POS) systems
Track analytics and reports
⚠️ Important:
MLOVA does not provide any physical services or products. All services are provided by the business using MLOVA (“Business” or “Client”).
3. Accounts
3.1 Account Creation
To use our Services, you must create an account and provide accurate information, including:
Name
Email
Phone number
3.2 Account Responsibility
You are responsible for:
Maintaining the confidentiality of your login credentials
All activities under your account
4. Use of the Platform
You agree to:
Use MLOVA only for lawful purposes
Provide accurate and updated information
Not misuse the system or attempt unauthorized access
We reserve the right to suspend or terminate accounts that violate these Terms.
5. Subscription & Payments
5.1 Subscription Plans
MLOVA operates on a subscription basis (monthly or yearly).
5.2 Payments
Fees must be paid in advance
Failure to pay may result in suspension of Services
5.3 Refunds
Subscription fees are generally non-refundable
Exceptions may apply at our discretion
6. Client Data
6.1 Ownership
You retain ownership of all data you upload to MLOVA, including:
Customer data
Sales data
Appointment data
6.2 Responsibility
You are solely responsible for:
The accuracy of your data
Obtaining consent from your customers
7. Data Security
We implement industry-standard security measures, including:
Encryption
Secure servers
Access controls
However, no system is 100% secure.
8. Third-Party Services
MLOVA may integrate with third-party services (e.g. payment gateways, messaging services).
We are not responsible for:
Third-party performance
Third-party data policies
9. Limitation of Liability
To the maximum extent permitted by law:
Mlova is not liable for:
Business losses
Loss of revenue or profit
Data loss caused by user actions
MLOVA is only responsible for damages directly caused by its negligence.
10. Service Availability
We aim to provide uninterrupted service, but we do not guarantee:
Continuous uptime
Error-free operation
We may:
Update
Modify
Temporarily suspend the platform
11. Termination
We may suspend or terminate your account if:
You violate these Terms
You fail to pay subscription fees
You misuse the platform
Upon termination:
Access will be revoked
Data may be deleted after a limited period
12. Intellectual Property
All rights related to MLOVA (software, design, branding) are owned by MLOVA.
You may not:
Copy
Resell
Reverse engineer
13. Changes to Terms
We may update these Terms from time to time.
Continued use of the platform means acceptance of the updated Terms.
14. Governing Law
These Terms are governed by the laws of:
👉 United Arab Emirates
15. Contact Us
For any questions regarding these Terms:
📧 Email: support@mlova.com
📞 Support: Available inside system